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Indexer not working

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Priority Two: Fix in current sprint Priority Two: Fix in current sprint
  • Resolution: Fixed
  • Affects Version/s: STABLE 3.5.4
  • Fix Version/s: STABLE 3.5.4a
  • Component/s: Indexing
  • Description:
    Hide
    Tested windows stack upgrade from 3.4.6 on three different Windows environment and document can't be indexed.
    They stay in the queue, the scheduler runs but nothing happens.

    The default parameters in System configuration are ok, or they have to be corrected?

    Thank you for your help.
    Show
    Tested windows stack upgrade from 3.4.6 on three different Windows environment and document can't be indexed. They stay in the queue, the scheduler runs but nothing happens. The default parameters in System configuration are ok, or they have to be corrected? Thank you for your help.
  • Environment:
    Windows server 2003, Windows server 2000, Windows Vista

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Renato added a comment - 28/Oct/08 08:53 AM
Problem solved.
Setting the correct server:port in Server name row of config table lets the systems working,
It seems that the migration process puts the wrong value in that table.
Thanks.
Show
Renato added a comment - 28/Oct/08 08:53 AM Problem solved. Setting the correct server:port in Server name row of config table lets the systems working, It seems that the migration process puts the wrong value in that table. Thanks.
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Kevin Fourie added a comment - 28/Oct/08 09:09 AM
OK thanks. Please the comments in http://issues.knowledgetree.com/browse/KTS-3785 about this issue too.
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Kevin Fourie added a comment - 28/Oct/08 09:09 AM OK thanks. Please the comments in http://issues.knowledgetree.com/browse/KTS-3785 about this issue too.
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Craig added a comment - 19/Nov/08 08:06 PM
I have a little more information that may help to solve this indexing issue:
System:
KnowledgeTree 3.5.4c fresh Windows install on Windows server 2003.
Config:
  - When Apache is configured to listen on port 80 ( Listen 80 in httpd.conf ) the indexer works fine.
  - When Apache is configured to listen on any other port that I tried (even 8080) the indexer does not run.
Question:
  - What other parameters need to be changed to allow the indexer to run on ports other than 80?

Also: I do not see the specific fields (server:port in server name row) in my MySQL dms database. Could you please clarify this info.

Many Thanks!
Show
Craig added a comment - 19/Nov/08 08:06 PM I have a little more information that may help to solve this indexing issue: System: KnowledgeTree 3.5.4c fresh Windows install on Windows server 2003. Config:   - When Apache is configured to listen on port 80 ( Listen 80 in httpd.conf ) the indexer works fine.   - When Apache is configured to listen on any other port that I tried (even 8080) the indexer does not run. Question:   - What other parameters need to be changed to allow the indexer to run on ports other than 80? Also: I do not see the specific fields (server:port in server name row) in my MySQL dms database. Could you please clarify this info. Many Thanks!
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Megan Watson added a comment - 25/Nov/08 11:37 AM
I've added new configuration settings under Admin => General Settings => Server Settings, where the internal and external ip addresses and ports can be set. For installs off the main web root (source installs) the rootUrl must also be set in Admin => General Settings => KnowledgeTree.
Show
Megan Watson added a comment - 25/Nov/08 11:37 AM I've added new configuration settings under Admin => General Settings => Server Settings, where the internal and external ip addresses and ports can be set. For installs off the main web root (source installs) the rootUrl must also be set in Admin => General Settings => KnowledgeTree.
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Jarques added a comment - 12/Dec/08 11:29 AM
12 12 2008. Tested, Passed and Closed
Latest DMS build used:
KTDMS 3.5.4a (2008-12-11 142317) Commercial

Test for the following upgrades:
- 354 Commercial (Win Server 2003, RHEL5)
- 353 OSS (Win Server 2003, Ubuntu 8.04)
- 352c Commercial (Win Vista, Ubuntu 8.04)
- 352c OSS (Win Vista, RHEL 5)
- 346 Commercial (Win Server 2003, RHEL 5)


Result:
Indexing seems to happen out of the box. tested a Word file after upgrade and install and could search for contents.

JC
Show
Jarques added a comment - 12/Dec/08 11:29 AM 12 12 2008. Tested, Passed and Closed Latest DMS build used: KTDMS 3.5.4a (2008-12-11 142317) Commercial Test for the following upgrades: - 354 Commercial (Win Server 2003, RHEL5) - 353 OSS (Win Server 2003, Ubuntu 8.04) - 352c Commercial (Win Vista, Ubuntu 8.04) - 352c OSS (Win Vista, RHEL 5) - 346 Commercial (Win Server 2003, RHEL 5) Result: Indexing seems to happen out of the box. tested a Word file after upgrade and install and could search for contents. JC

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Dates

  • Created:
    28/Oct/08 12:32 AM
    Updated:
    12/Dec/08 11:29 AM
    Resolved:
    25/Nov/08 11:37 AM
Atlassian JIRA
(Enterprise Edition, Version: 4.1.1-#522)
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